Returns Policy

Our Commitment to Your Satisfaction

At Monarch Candle, we take deep pride in the art of hand-poured craftsmanship. Since 2009, our dedication has been to create candles that captivate the senses and elevate everyday moments. We treat every interaction with the same care and attention to detail that define our products, because your satisfaction is the truest measure of our success.

Returns Policy

Please inspect your order carefully upon arrival. Due to the nature of our handcrafted products, we cannot accept returns for any product that has been used.

Should an item arrive damaged during transit, we are happy to assist. To receive a replacement or a full refund, the return window is 7 days whereas photographic proof of the damage must be sent to us within the return window as directed below.

Monarch Candle reserves the right, at its sole discretion, to determine if returned merchandise is in like-new condition. Returns that do not meet our policy standards will not be accepted.

  • Final Sale Items: Please note that all products designated as "sale" or discontinued are considered final sale and are not eligible for a return.

  • Promotional Purchases: If you return items that were part of a promotional offer (e.g., a code for a percentage or dollar amount off), a pro-rated portion of the purchase price will be returned to you. The full promotional value can only be refunded if all qualifying items are returned.

  • Corporate, Reseller, and Bulk Orders: All purchases made for corporate, reseller, and bulk orders are final and not eligible for exchange or return.

We are dedicated to ensuring a seamless experience for you. For any questions or to initiate a return request, please contact our client services team at info@monarchcandle.shop.

 

Initiating a Return

Should you need to return an item, we have simplified the process to be as effortless as possible.

1. Begin Your Return

To start, you will need your order number. This can be found in your original shipping confirmation email or within your account's order history.

  • Click HERE to Start Your Return.

  • A shipping & handling fee of $9.95 will be deducted from your refund.


2. Prepare Your Shipment

Please pack your item securely, ideally in its original packaging. Affix the provided shipping label to the outside of the box, ensuring that no other tracking labels are visible.


3. Ship and Track Your Return

When your package is ready, simply drop it off at your nearest UPS location. You can track its status using the link provided in your return confirmation email.

Please allow 10-14 business days for us to process your return upon receipt. Once processed, a refund will be issued to your original form of payment, which may take up to one week to appear on your account statement.

For any further assistance, our client services team is always at your disposal at info@monarchcandle.shop.